Returns

Have you received your order but it is not what you are hoping for?  You are able to return the products for any reason up to 14 days after receiving your order. Please send an e-mail to info@orangepetbrands.com stating your order number, name and the reason why you are returning it.  Returns are accepted for items that are still in its original condition, unpacked and include the tags. We will contact you and confirm the return as soon as possible.

After confirmation, you can send the products to the following address at your own costs:  Leehove 20, 2678 MC De Lier, the Netherlands.  As soon as we have received the item in our warehouse and have processed your return we will transfer the purchase amount (excluding shipping costs) back to your account within one working day.

If your order gets damaged during transport or gets lost before it even reaches you, please send us an e-mail and we will come up with a solution as soon as possible.